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1-Sign Up
Enter your email and complete the registration with a verification code. Once registered, you can access your ticket history anytime through your account.
2-Submit a Ticket
Provide the product serial number, describe the issue clearly, and include your purchase channel. This helps our team quickly locate and resolve the problem.
3-Get an Online Respons
Our support team will reply to your ticket within the system. You can track updates, continue the conversation, and receive email notifications for every reply.
FAQs
What is the difference between this and an inquiry?
This page is specifically for after-sales support provided by Lithtech. If you want to inquire about product details or make a bulk purchase, please visit the Contact Us page to send an inquiry.
How long will it take to get a response?
Our engineers typically check the ticket within 2-3 minutes after submission. Depending on the complexity of the issue, we may respond immediately or within a few hours.
Why can’t I submit a ticket?
To submit a ticket, please ensure that you provide complete product details, including the serial number, issue description, and purchase channel, to receive after-sales support.
Can I upload files in the ticket?
Yes, you can upload a wide range of files directly within the ticket, including images (JPG, PNG), videos (MP4, MOV), audio files, PDF documents, ZIP archives, and JSON files. Simply select the files during submission and upload them with your request.
Why haven’t I received a response yet?
The ticket system sends email notifications each time there is an update. Please check the email linked to your account for any new ticket notifications. If you don’t see an update, kindly check your spam/junk folder.
How long will it take to resolve my issue?
In most cases, a dedicated support engineer will be assigned within 2–3 minutes after your ticket is submitted. Depending on the complexity of the issue, you can expect a response within a few hours.
For common issues, we typically provide a resolution within 1–2 days. More complex problems are usually resolved within 5–7 days.
Please follow the provided instructions carefully. All communication will be saved and available for your reference at any time.
Why was my ticket closed?
In most cases, your ticket will be closed by our engineer 2 days after the issue has been resolved. However, if you still have questions or need further assistance, you can easily reopen the ticket at any time.
Should I create a new ticket or reopen a previous one?
To improve communication efficiency, we recommend reopening a previous ticket if your issue is related to the same product. This helps our engineers quickly understand the context and provide faster support.
If the issue is about a different product, please submit a new ticket instead.