Lithtech Energy

Privacy Policy

This Privacy Policy explains how Lithtech (“we”, “us”, “our”) collects, uses, shares, and protects your information when you visit https://www.ltc-energy.com
(the “Site”), contact us, or use our products and services. If you do not agree with this Policy, please do not use the Site.

1. Who we are

The Site is operated by Lithtech Energy, registered in China, with its registered address at 14th Floor, Block D, Central Avenue, Xixiang Street, Bao’an District, Shenzhen,China
You can contact us at: info@lith-tec.com

2. Data we collect

We may collect the following types of information:

Contact & inquiry data (name, email, phone number, company, country, project requirements, message content, uploaded files).

Account data (if you register an account: login credentials, profile information, preferences).

Order & support records (quotes, invoices, billing/shipping details, warranty, after-sales service records).

Marketing preferences (newsletter subscription, opt-in/opt-out).

Usage & device data (IP address, browser type, device identifiers, pages visited, time on page, referring websites).

Cookies & similar technologies.

Information from third-party sources such as analytics, advertising partners, and anti-fraud tools.

3. How we use your data

We use your personal data to:

Respond to inquiries and provide quotations.

Process orders, payments, logistics, and warranty services.

Provide technical and after-sales support.

Operate, secure, and improve our Site and services.

Conduct analytics to understand performance and improve user experience.

Send marketing communications where permitted.

Prevent fraud, spam, and ensure legal compliance.

4. Legal bases for processing (GDPR)

If you are in the EEA/UK, we rely on the following legal bases:

Contract – to respond to requests, provide quotations, and deliver services.

Consent – for marketing and non-essential cookies.

Legitimate interests – to operate securely, improve services, and support B2B communications.

Legal obligation – to comply with tax, accounting, and regulatory requirements.

5. How we share information

We do not sell your personal information. We may share it with:

Service providers (hosting, CRM, email, analytics, payment, logistics, IT, anti-spam/fraud).

Business partners (e.g., distributors or installation partners) to fulfill your requests.

Authorities where required by law.

Corporate transactions (merger, acquisition, or reorganization).

6. Cookies

We use cookies and similar technologies to:

Ensure the Site functions properly.

Remember preferences (e.g., language, login status).

Analyze usage for performance improvements.

Deliver relevant advertising.

You can manage cookies through your browser settings. Where required by law, we use non-essential cookies only with your consent.

7. Data retention

We retain personal data only as long as necessary:

Inquiries: typically 24 months from last interaction.

Orders and invoices: retained per legal requirements (often 5–7 years).

Support and warranty: for the warranty period plus a reasonable time.

Analytics: as defined by service providers or in anonymized/aggregated form.

8. Your rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal data.

Restrict or object to certain processing.

Receive your data in portable format.

Withdraw consent (where applicable).

If you are a California resident, you may also have rights under the CCPA/CPRA. Lithtech does not sell personal information.

9. International transfers

Your data may be transferred and processed outside of your country. Where required, we use safeguards such as standard contractual clauses to protect your data.

10. Security

We implement reasonable technical and organizational measures (e.g., encryption, access controls) to protect your information. However, no system is completely secure.

11. Children’s privacy

The Site is not directed to children under 16, and we do not knowingly collect their data. If you believe a child has provided us information, please contact us.

12. Third-party links & embedded content

Our Site may include links or embedded content (e.g., videos, images, articles) from third parties. These websites may collect data about you and track your activity under their own policies.

13. Changes to this Policy

We may update this Privacy Policy from time to time. The “Last updated” date will reflect the most recent version.

14. Contact us

If you have questions or wish to exercise your rights, please contact:

info@lith-tec.com